Shipping policy

 

Keeping Peace with Diabetes™

Effective Date: October 14, 2026

 

Thank you for shopping with Keeping Peace with Diabetes™!

We are committed to providing a convenient and reliable shopping experience. This policy explains how our digital products are delivered and how physical merchandise is processed and shipped.

1. Digital Products — Electronic Delivery

Our digital products include wellness journals, affirmation collections, printable worksheets, planners, and educational guides.

Digital products are delivered electronically. No physical item will be shipped for digital-only purchases, and no shipping fees apply.

How to Receive Your Digital Purchase

After completing your purchase, you will receive two separate emails:

Email 1 — Order Confirmation: Confirms your purchase and provides your order details.

Email 2 — Digital Download: Contains a link to access and download your purchased files.

To access your purchase:

  1. Complete checkout using a valid email address.

  2. Check your inbox for your order confirmation.

  3. Look for a second email containing your digital download link.

  4. Click the link to download your purchased files.

  5. Save the files to your preferred device.

Digital downloads are generally available shortly after successful payment. Delivery may occasionally be delayed by payment verification, email filtering, or technical issues.

If you do not receive your download email, check your Spam, Junk, or Promotions folder or contact hello@keepingpeacewithdiabetes.com.

2. Physical Products — Shipping Information

Keeping Peace with Diabetes™ offers or may introduce physical merchandise in the following categories:

  • Physical Books: Printed wellness journals, guided journals, affirmation books, planners, and educational publications.

  • Bumper Stickers: Diabetes awareness stickers, vehicle decals, and other branded stickers.

  • Apparel: T-shirts, hoodies, sweatshirts, and other branded clothing.

  • Accessories: Tote bags, drinkware, stationery, and other wellness or lifestyle accessories.

Physical merchandise requires shipping and is not delivered electronically.

Product availability, shipping eligibility, and applicable charges will be disclosed on the product page or during checkout.

3. Order Processing and Fulfillment

Physical orders are processed after successful payment confirmation.

Processing times vary depending on the product type, inventory availability, customization requirements, and fulfillment arrangements.

Some items, including printed books, apparel, stickers, and accessories, may be manufactured or printed after an order is placed.

Production and processing time are separate from shipping transit time.

Estimated processing or dispatch times will be provided on the applicable product page, during checkout, or in your order confirmation when available.

4. Shipping Rates and Destinations

Shipping charges are displayed during checkout before payment is completed.

Rates may depend on package weight, dimensions, delivery destination, selected shipping service, and fulfillment provider.

Any available free-shipping offers will be subject to the conditions stated in the promotion.

Shipping destinations are limited to those supported at checkout. Certain products may have geographic or delivery restrictions.

5. Estimated Delivery Times

Delivery times vary based on the product, shipping method, destination, and carrier.

Estimated delivery dates are not guaranteed unless expressly identified as guaranteed.

Orders containing multiple physical products may arrive in separate packages, particularly when fulfilled by different providers.

Weather conditions, holidays, carrier disruptions, and other circumstances may affect delivery schedules.

We will communicate qualifying shipping delays and provide applicable options in accordance with consumer protection requirements.

6. Shipping and Tracking Notifications

When tracking is available, shipment details will be emailed after your physical order has been dispatched.

Tracking information may take additional time to become active after a shipping label is created.

Some small items, including certain stickers or promotional merchandise, may be shipped using services with limited or no tracking. Applicable delivery information will be provided when available.

7. Physical Books

Physical books, printed journals, planners, and educational publications are shipped to the delivery address provided at checkout.

Some books may be printed on demand and require additional production time before shipment.

If a book arrives damaged, defective, or incorrect, please contact customer support with your order number and photographs of the issue when available.

Return eligibility for physical books is governed by our Return & Refund Policy and applicable law.

8. Bumper Stickers and Decals

Bumper stickers, vehicle decals, and similar merchandise may be shipped individually or with other products.

Packaging and delivery methods may vary depending on sticker size, quantity, and fulfillment provider.

Please inspect your order upon arrival and contact us if the stickers are damaged, defective, or incorrect.

Custom or made-to-order sticker returns may be subject to product-specific terms disclosed before purchase, without limiting applicable legal rights.

9. Apparel

Apparel may include branded T-shirts, hoodies, sweatshirts, and other clothing items.

Certain apparel products may be printed or manufactured after purchase.

Customers should review available sizing charts, product descriptions, colors, and garment specifications before ordering.

If an apparel item arrives damaged, defective, or different from the product ordered, contact customer support for assistance.

Returns or exchanges for sizing preferences, customized merchandise, and made-to-order apparel are subject to the applicable Return & Refund Policy and any product-specific terms disclosed before purchase.

10. Accessories

Accessories may include tote bags, drinkware, stationery, and other branded wellness merchandise.

Some accessories may be customized or produced on demand.

Processing times, packaging, and shipping methods may vary.

Customers should inspect their orders upon delivery and report any damaged, defective, missing, or incorrect items.

11. Orders Containing Multiple Product Types

Orders may include digital products, physical books, bumper stickers, apparel, and accessories.

When an order contains multiple product types:

  • Digital purchases are delivered electronically.

  • Physical merchandise is shipped to the address provided at checkout.

  • Items may be fulfilled by different providers and arrive separately.

  • Shipping charges apply only to physical merchandise.

  • Each shipment may have its own processing schedule and tracking information.

12. Incorrect Shipping Addresses

Customers should provide complete and accurate shipping information during checkout.

If you discover an address error, contact hello@keepingpeacewithdiabetes.com promptly.

We will attempt to accommodate corrections before shipment, but changes may not be possible once an order enters production or fulfillment.

If an order is returned due to an incorrect or incomplete address, we will contact you to discuss available delivery options and any applicable additional charges.

13. Lost, Missing, Delayed, or Damaged Orders

If your physical order is lost, delayed, damaged, incomplete, or incorrect, please contact customer support.

Include:

  • Your order number.

  • A description of the issue.

  • Tracking information, if available.

  • Photographs of damaged or incorrect merchandise, when applicable.

We will review the circumstances and work toward an appropriate resolution, including replacement or refund where warranted or required by law.

14. Returns and Refunds

Digital products are generally nonreturnable once delivered or made available for download, except where applicable law or a qualifying product or delivery issue requires otherwise.

Return eligibility for physical books, bumper stickers, apparel, and accessories may vary by product category and condition.

Please review our separate Return & Refund Policy before purchasing.

Nothing in this policy limits mandatory consumer rights or remedies.

15. Customer Support

For questions regarding digital delivery, physical shipping, tracking, or order fulfillment, please contact:

Keeping Peace with Diabetes™ Customer Support

Email: hello@keepingpeacewithdiabetes.com

Website: https://keepingpeacewithdiabetes.com

Please include your order number when requesting order-related assistance.

Thank you for choosing Keeping Peace with Diabetes™. We appreciate your support and look forward to providing resources and merchandise that encourage wellness, self-compassion, and everyday peace.

Because Your Peace Matters.

Notice. Adjust. Repeat.