FAQ

Frequently Asked Questions (FAQ)

Keeping Peace with Diabetes™

Welcome to our Frequently Asked Questions page!

We're here to make your shopping experience simple and enjoyable. Below are answers to common questions about our digital wellness products, ordering, downloading, and customer support.

About Our Store

1. What is Keeping Peace with Diabetes™?

Keeping Peace with Diabetes™ is an independent wellness brand dedicated to encouraging and supporting individuals living with Type 1 diabetes, Type 2 diabetes, and prediabetes, along with their caregivers.

We offer digital journals, positive affirmations, wellness tools, and educational resources designed to inspire self-reflection, encouragement, and everyday peace.

2. Who are your products designed for?

Our resources are created primarily for people living with diabetes and their caregivers. Many of our wellness journals, affirmations, and reflection tools may also be enjoyed by anyone seeking encouragement, mindfulness, and personal growth.

Digital Products & Downloads

3. Are your journals physical books or digital downloads?

Our journals are currently available exclusively as digital downloads.

No physical product will be shipped. You can download your purchased files and use them electronically or print them for personal use.

4. How will I receive my digital purchase?

After completing your purchase, you will receive two separate emails:

Email 1 — Order Confirmation: Confirms your purchase and provides your order details.
Email 2 — Digital Download: Contains the link to download your purchased product.

Please check the email address you entered during checkout.

5. How do I download my digital product?

Follow these simple steps:

Complete your purchase at www.keepingpeacewithdiabetes.com.
Open the order confirmation email.
Look for a second email containing your digital download link.
Click the download link.
Save the PDF file to your computer, tablet, or smartphone.
Open your file using a compatible PDF reader or print it for personal use.

We recommend saving a copy of your purchased files somewhere secure so you can access them whenever needed.

6. What if I don't receive my download email?

First, check your Spam, Junk, or Promotions folder.

Make sure you're checking the same email address used during checkout.

If you still cannot locate your download email, contact us at hello@keepingpeacewithdiabetes.com for assistance.

7. What file format will I receive?

Our current digital journals, affirmation collections, and guides are provided in PDF format.

Some products may include multiple PDF files or different page sizes. Please review the individual product description for details about what is included.

8. Can I download my purchase to my phone or tablet?

Yes! PDF files can be downloaded and viewed on most smartphones, tablets, and computers using compatible software.

9. Can I print my digital journal or affirmation cards?

Yes. Our printable digital products may be printed for your personal use.

For best results, choose the paper size specified in your product description and check your printer settings before printing.

10. Can I edit or type directly into my PDF?

Not all PDF files are editable or fillable. Some products are intended for printing or viewing digitally.

Please refer to the individual product description to determine whether a particular journal supports typing or interactive features.

Orders, Payments & Refunds

11. How do I purchase a digital product?

Visit www.keepingpeacewithdiabetes.com, select the product you would like to purchase, add it to your cart, and complete checkout.

Once your payment is processed, your digital download instructions will be sent by email.

12. Do I have to pay shipping fees?

No. Our digital products are delivered electronically, so no shipping is required.

13. Can I request a refund for a digital download?

Please review our Return & Refund Policy on our website for the terms applicable to digital purchases.

If you experience difficulty accessing a purchased file, contact us so we can help resolve the issue.

14. Can I share or resell my purchased digital products?

Our digital products are intended for the purchaser's personal use. They may not be redistributed, resold, or shared publicly without written permission from Keeping Peace with Diabetes™.

Wellness & Educational Resources

15. Are your products a substitute for medical advice?

No. Our products are intended for general education, personal reflection, and wellness encouragement.

They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your qualified healthcare professional regarding medical decisions or diabetes management.

16. Do you offer resources for both Type 1 and Type 2 diabetes?

Yes. Our collection is designed to offer encouragement and helpful resources for people living with Type 1 diabetes, Type 2 diabetes, and prediabetes, as well as caregivers.

Some products focus on general wellness, while others address diabetes-related topics.